Full Complaint:I dropped trailing back at my home loan XX/XX/XXXX and you may contacted Caliber into the XX/XX/XXXX to discuss exactly what my choices were to remove new standard. For each and every XXXX ( personnel id XXXX ), I can increase my forbearance or make an application for losings minimization and you may she’d mail documents back at my house. Towards the XX/XX/XXXX XXXX ( personnel id XXXX ) reported that my deferment agreement is actually due back by the XX/XX/XXXX which have a mortgage commission due XX/XX/XXXX. We never acquired so it agreement nor did We get any cellular telephone calls throughout the a potential deferment. For the XX/XX/XXXX, XXXX ( staff id XXXX ), stated that easily is not able to generate a repayment up coming I’d have to apply for loss minimization. I advised XXXX our very own adversity will be solved so we you certainly will resume payments XX/XX/XXXX but XXXX said that was not a choice so i recorded my paperwork on the XX/XX/XXXX. Towards the XX/XX/XXXX a letter try sent stating my obtain assistance is rejected due to me personally perhaps not acknowledging brand new deferment choice. My personal mortgage company pushed me directly into plans that i could not conform to, pressuring us to sign up for an option only to become denied. You will find only accompanied the fresh training off my personal mortgage company and you will commonly now be left homeless.
Criticism Facts:
In order to have the offer complete i needed to From the that point we had been not able to make walk payments.
Since that time the condition has changed we should just take Quality on the offer. Since we are able americash loans Mesa Verde to pay for it Caliber wants to manage a beneficial ( DIL ). Actually all the Caliber only has already been finding starting an excellent DIL for many years today. We had been extremely amazed when Quality given all of us the loan Amendment. Amazed. Since we could pay for they we believe they don’t really want me to Modify the loan. We feel the loan modification provide of the Quality is actually an artificial give they knew we could not afford the costs on day so they considering it to help you us. Since we can pay for it they will not provide it with so you can united states. We feel Quality is really on the realtor industry perhaps not the mortgage team. They use the new ( DIL ) to build up qualities next offer the fresh to their brother business the XXXX XXXX XXXX at a discount then Trust resells it at the income. We feel this new Given can make entire so you can Quality into loss towards the loan and tend to be tearing of one’s tax Payer on a primary Category level. You should take a look at that it.
Issue Info:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.